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Image by Erol Ahmed

FREQUENTLY ASKED QUESTIONS

What You Need to Know

For wholesale inquiries please email us at hello@merakioutwest.com


Is there something else you’d like to know? Please don’t hesitate to get in touch.

REFUNDS

If for any reason you are not happy with your purchase, please reach out to us at hello@merakioutwest.com so we can make it right.

We have a 7-day return window for full refund of your purchase. After 7 days, a store credit will be issued. 

For any of our items that may have been purchased at a local retail store, please follow their return policies.

SHIPPING INFORMATION

I strive to have all orders processed and shipped within 3-5 business days. However, it is typically much sooner with the exception of made to order pieces that are annotated on the product page. You will receive a shipping notification once your item ships. Please note, due to the rural location of our studio, it may
take 3-4 business days for tracking information to be updated in the system once you receive your shipping notification.

REPAIRS

For any repairs to include major damage such as breaking a solder seam or minor damage such as chain repair- please contact me to ensure we can repair the piece as well as an estimated cost. 

Please note I do not repair jewelry that was not made by me.

WHOLESALE

We love our stockists and are supported by boutiques & galleries in several states to include California, Utah, & Montana. I love working with clients to curate a unique selection of pieces as well as price points that bring value to their inventory and keep customers coming back for more. Interested? Email us at hello@merakioutwest.com with your company information as well as website and we will be in touch!

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