Image by Erol Ahmed

FREQUENTLY ASKED QUESTIONS

What You Need to Know

For wholesale inquiries please email us at hello@merakioutwest.com


Is there something else you’d like to know? Please don’t hesitate to get in touch.

 

REFUNDS

Due to the extremely small nature of our business, it can create a huge financial hardship to refund customers.  I ask that you choose your piece thoughtfully before buying as well as ensuring the proper fit for rings, length for necklaces and sizes. 

Refunds are at my discretion and have a 15 day time where I will consider them.

For any of our items that may have been purchased at a local retail store, please follow their return policies.

SHIPPING INFORMATION

I strive to have all orders processed and shipped within 3-5 business days. However, it is typically much sooner with the exception of made to order pieces that are annotated on the product page. You will receive a shipping notification once your item ships. Please note, due to the rural location of our studio, it may
take 3-4 business days for tracking information to be updated in the system once you receive your shipping notification.

REPAIRS

For any repairs to include major damage such as breaking a solder seam or minor damage such as chain repair- please contact me to ensure we can repair the piece as well as an estimated cost. 

Please note I do not repair jewelry that was not made by me.

WHOLESALE

We love our stockists and are supported by boutiques & galleries in several states to include California, Utah, & Montana. I love working with clients to curate a unique selection of pieces as well as price points that bring value to their inventory and keep customers coming back for more. Interested? Email us at hello@merakioutwest.com with your company information as well as website and we will be in touch!